Collectery Privacy Terms Impressum Delete account

Delete your Collectery account

Last updated: 2 September 2026

You can permanently delete your Collectery account and associated data directly in the App, or request deletion by email if you no longer have access to the App.

1. Before you delete: cancel Collectery Plus

Collectery Plus is a contract with Apple or Google, not with us. Deleting your Collectery account does not cancel it, and it keeps billing you. Cancel it in your App Store or Google Play account settings before you delete.

Unused credits and any remaining subscription allowance expire when the account is deleted, without compensation. Export your data first if you want to keep it (Settings → Account → Export my data).

2. Delete your account in the App

Recommended self-service path:

Open the Collectery app.
Go to Settings.
Open Account.
Tap Delete account permanently.
Confirm the deletion prompt.

This is the fastest way to delete your account if you can still sign in.

3. Request deletion by email

If you cannot access the App, email us at privacy@collectery.de with the subject line Delete my Collectery account.

Please include:

the email address linked to your account;
your username, if available;
a short statement that you want your account permanently deleted.

For security reasons, we may ask for additional information to verify that you own the account before we process the request.

4. What happens after deletion

Once a deletion request is completed, your account and associated user data are permanently deleted from the service, subject to any data we must retain for legal or accounting reasons.

If you use the in-app flow, deletion happens as part of that confirmed action. If you request deletion by email, we answer and act within one month of receiving your request, after verifying that the account is yours (Art. 12(3) GDPR).

5. Related information

For more information about how we process personal data, see our Privacy Policy.